Janitorial Service Gains Reputation For Delivering On Promises

(Monday, October 26, 2009) - By leveraging the resources of a multi-billion dollar brand with the accessibility of a local ownership model, ServiceMaster Building Maintenance has become one of ServiceMaster Clean's largest janitorial franchises.

With annual sales of $10.5 million and 275 employees, the Memphis-based company has provided janitorial services to banks, shopping centers, medical offices, stadiums and other businesses since 1979.

Company officials credit the company's success to their ability to deliver on promises, solve customer's problems, be honest, have integrity and hire high-caliber people.

"The backbone of our business is our people," said company president Chris McCall, who began cleaning carpets during high school with his father, Randy, who founded the business. "Our employees are on the front lines providing great service and meeting customer needs."

The company touts an average length of employment of 10 years.

"In the contract janitorial business, that is a tremendous accomplishment," said Stacy McCall, chief financial officer and Chris McCall's wife. "We do not have turnover. All of that translates into our customers knowing and trusting the people cleaning their businesses."

Technology has played a key role in the company's success as well.

"I remember cleaning carpets in a home 30 years ago, and it took 16 hours," Chris McCall said. "Today, with the advancements in the cleaning machines, it is done in about three. The processes and procedures have come a long way."

Shelly Moses, assistant vice president of Boyle Investment Group in Memphis, praised SMBM's responsiveness.

"When we have an issue, we can call the president at home and he and his team will respond immediately," Moses said. "Dealing with the people in charge of the business is important to us."

SMBM recently became Green Seal certified (GS-42) becoming one of 4,328 companies nationwide with the distinction. Founded in 1989, Green Seal, a 501(C3) nonprofit organization, provides science-based environmental certification standards. The group helps manufacturers, purchasers, and end users make responsible choices that positively impact business behavior and improve quality of life.

"We are very proud of this honor because we believe in doing what's right for our customers and the environment," Stacy McCall said. "We are very blessed to have been in business for 30 years. We are looking forward to the next 30."

ServiceMaster Building Maintenance

Top executive:Chris McCall, president

What: Provides cleaning services at banks, shopping centers, medical offices, stadiums.

Founded: 1979

Annual Sales: $10.5 million

Employees: 275

Address: 832 Virginia Run Cove

Phone: 683-0064

More information: smbmclean.com

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