Mr. Appliance Launches New Software System For Service Call Automation

(Wednesday, April 11, 2007) - Mr. Appliance Corp., North America's
largest appliance repair franchise system, announced today the launch of
ZWare Mobile™, a new service call automation software system.

ZWare Mobile™ was developed by the parent company of Mr. Appliance Corp.,
The Dwyer Group, Inc. It works in conjunction with ZWare™, a proprietary
software package for companies of The Dwyer Group designed to connect its
thousands of franchise owners, employees and repair technicians.

The system integrates every process of the service call into a Windows
Mobile-based phone, eliminating the old method of paper invoices and
pricing guides.

"The goal of ZWare Mobile™ is to help our franchises operate more
efficiently," says Doug Rogers, president of Mr. Appliance Corp.
"Paper-based systems are held back by the redundancy of repeat data entry.
ZWare Mobile™ creates an integrated, paperless system that benefits the
business owner and the customer."

ZWare Mobile™ gathers the customer's service request information via an
online service request or phone request and sends it directly to the
repair technician's device. Included is the customer's specific appliance
problem, customer's address and any additional information provided by the
customer.

The technician is able to track service calls by area and generate maps to
each customer's home. Online adaptability gives the technician instant
access to thousands of technical schematics, parts guides and pricing
guides.

Inventory management will also be an included feature. Technicians can
track the parts inventory on their service vehicle or at the warehouse.
This will enable technicians to complete service calls more quickly,
thereby reducing the waiting time and interference with the customer's
schedule.

All pricing information is included with the software. The device also has
credit card swipe capabilities, eliminating the need to write down credit
card numbers. The device features a digital signature pad and invoices are
printed in the service vehicle via an infrared receiver. Purchase
information is automatically sent back to the office through a secure
network, eliminating the need for repeated data entry.

ZWare Mobile™ is exclusive to companies of The Dwyer Group, Inc. Mr.
Appliance Corp.'s sister companies Mr. Electric Corp. and Glass Doctor®
plan to implement the software in the near future.

About Mr. Appliance®:
Established in 1996, Mr. Appliance Corp. is North America's largest
appliance repair franchise. Its franchises feature full service
residential and commercial appliance maintenance and repair. Recognized by
Entrepreneur magazine's Franchise 500 list, Top 101 Home-Based Franchises
and ranked Top Home Repair Franchise System, Mr. Appliance Corp. has more
than 100 locations across the United States and Canada. Mr. Appliance
Corp. is a subsidiary of The Dwyer Group, Inc. For more information, visit
www.mrappliance.com.
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First Name: J.C.
Last Name: Woods
Address: 1010 N. University Parks
City: Waco
Region: TX
Zip/Postal: 76706
Phone: 254-745-5085
Fax:
Email: jc.woods@dwyergroup.com

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