Hampton Hotels Voted By Tour Operators As Most Accommodating To Groups
(Wednesday, June 28, 2006) -
Hampton Hotels announced today that the national brand of mid-priced Hampton Inn and Hampton Inn & Suites hotels was voted by tour operators in the June 2006 issue of Destinations magazine as the hotel chain that is most accommodating to groups. Destinations magazine is the official publication of the American Bus Association.
"We are delighted with the valuable recognition of being the most accommodating hotel brand by one of our most important customer segments -- tour groups and tour drivers -- which underscores our steady improvements in monthly customer service scores throughout the first half of 2006 and reinforces that our extensive Make it Hampton brand initiative is touching our guests in a substantial way," said Phil Cordell, senior vice president - Hampton brand management.
In January 2004, Hampton began the single largest and fastest transformation ever undertaken by a hotel brand to dramatically enhance the guest experience at each of its hotels with its make it Hampton initiative. The brand introduced new products and services ranging from a new complimentary On the House® hot breakfast and On the Run™ breakfast bags to Purity Basics® bath products and a curved shower rod, complimentary high-speed Internet access and the industry's easiest-to-set alarm clock/radio. Make It Hampton will be responsible for more than 9 million individual upgrades at Hampton Inn and Hampton Inn & Suites hotels designed to meet the needs of busy business and leisure travelers today.
Cloud Nine. The New Hampton Bed Experience represents the current phase of the extensive Make it Hampton initiative, in which Hampton does away with the old-fashioned bedspread, featuring instead a crisp, white duvet cover, enveloping a lofty, plush down-like comforter. The white sheets are 200-thread count with a fitted bottom sheet. The bed features three or four pillows providing consumers a choice in firmness, a lumbar pillow in a soothing color that provides guests back support if they choose to read, watch television or enjoy the Hampton lap desk and work while resting in bed. The super-comfortable new bedding package will be available in all of its more than 1,300 hotels by December 1, 2006.
About Destinations Magazine
With 6,000 copies published bi-monthly, Destinations magazine is sent to every member of the American Bus Association, including each of the more than 1,000 motorcoach companies and tour operator members in the U.S. and Canada. Destinations magazine has been the premier advertising choice of the group tour industry for more than 20 years, published by the American Bus Association in Washington, D.C.
About Hampton Hotels
Hampton, which includes Hampton Inn and Hampton Inn & Suites hotels, is a mid-priced leader in the lodging segment. Hampton is part of Hilton Hotels Corporation, a leading global hospitality company with nearly 2,800 hotels and 475,000 rooms in more than 80 countries, including 150,000 team members worldwide. The company owns, manages or franchises a hotel portfolio of some of the best known and most highly regarded hotel brands, including Hilton®, Conrad®, Coral by Hilton®, Doubletree®, Embassy Suites Hotels®, Hampton Inn®, Hampton Inn & Suites®, Hilton Garden Inn®, Hilton Grand Vacations™ , Homewood Suites by Hilton®, Scandic and The Waldorf=Astoria Collection™. For more information, please visit www.hiltonworldwide.com.
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COMPANY INFORMATION
Hampton Inn/Hampton Inn & Suites
9336 Civic Center Dr.
Beverly Hills,
CA
Phone: (310)278-4321
Toll Free: (800)286-0645
Fax: (310)205-7655
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