Local Employee Recognized With National Award From Franchise Company

CENTRALIA, MO (Monday, August 15, 2005) - Roy Crabtree, employee of the Centralia-based Mr. Appliance® franchise, was recognized with the company's Technician of the Year award at their 2005 annual reunion in Las Vegas, Nev. "Every year we recognize one franchisee's employee with this honor," Mike Bidwell, president of Mr. Appliance®, said. "Roy sets a wonderful example for our other franchise locations across the United States." The Technician of the Year award is presented by each company to the technician who is nominated, in writing, by the franchise owner and selected by the home office staff based on performance during the award year. The technician must have a history of consistent high sales and add-on percent. They also must demonstrate a high degree of technical expertise and customer satisfaction. "We are excited to have Roy recognized with this honor," Charles Besalke, owner of the Centralia-based Mr. Appliance® franchise, said. "The success of our business is a product of their hard work and dedication." The Centralia-based Mr. Appliance® franchise provides full-service appliance service and repair, both commercially and residentially, to the counties of Boone and Callaway. About Mr. Appliance®: Established in 1996, Mr. Appliance® is the only franchise providing full-service appliance service and repair, both commercially and residentially. Recognized by Entrepreneur magazine among its "Franchise 500," "Top New Franchises" and "Top 101 Home-Based Franchises," Mr. Appliance® provides services to both residential and commercial customers at more than 82 locations in the United States. Mr. Appliance® is a subsidiary of The Dwyer Group Inc. For more information or to find the location nearest you, visit our Web site at www.mrappliance.com. About The Dwyer Group®: The Dwyer Group Inc., based in Waco, Texas, is a holding company of six franchise businesses, each selling and supporting a different franchise under the following service marks: Aire Serv®, Glass Doctor®, Mr. Appliance®, Mr. Electric®, Mr. Rooter® (Drain Doctor® in the UK), and Rainbow International®. Collectively, these independent franchise concepts offer customers world-wide a broad base of residential and commercial services. The Dwyer Group® also owns Harmon Solutions Group, a third party administrator for the insurance community, and provides services to an associate company, DreamMaker Bath & Kitchen by Worldwide®, a national remodeling franchise. The Dwyer Group® is a portfolio company of The Riverside Company, a private equity firm with offices in New York, Cleveland, Dallas and San Francisco. For more information on The Dwyer Group®, or its franchise concepts, visit the company's Web site at www.dwyergroup.com.

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