First Mr. Appliance® Franchise Receives Certified Service Center Status

BIRMINGHAM (Friday, May 05, 2006) - Woodrow Holloway's M r . Ap p li a n ce of Birmingham franchise is the first Mr. Appliance franchise to achieve the industry's highest recognition of becoming a Certified Service Center (CSC). The CSC program recognizes service businesses for their commitment to providing quality customer service by skilled technicians and service management. It is designed to help consumers find quality service businesses and appliance manufacturers to select businesses for in-warranty repairs. "This recognition puts me in an elite group of professional, devoted business owners that consumers can turn to for quality repair work," Holloway said. "It's humbling and rewarding to be acknowledged for my integrity to my customers, my franchise and the appliance industry." Holloway opened the Mr. Appliance of Birmingham franchise in 2002. The business provides repair services on all major brands of appliances in homes and businesses in the counties of Jefferson and Shelby. "Woody is very deserving of this recognition because he is dedicated, professional and makes customer satisfaction his top priority," said Doug Rogers, president of Mr. Appliance. "I hope other Mr. Appliance franchisees follow in his footsteps and apply for this certification." Businesses awarded the CSC status must have a storefront or permanent place of business that conveys a professional appearance, comply with all business licensing and zoning laws, abide by the established code of conduct, use industry-approved equipment, have a written customer service program and maintain insurance coverage and a service warranty. CSC businesses are also required to employ one manager with a service manager certification or an associate business degree and 25 percent of technicians must be certified. CSC certifications are valid for three years. About Mr. Appliance®: Established in 1996, Mr. Appliance is the only franchise providing full-service appliance service and repair, both commercially and residentially. Recognized by Entrepreneur magazine among its "Franchise 500," "Top New Franchises" and "Top 101 Home-Based Franchises," Mr. Appliance franchisees provide services to both residential and commercial customers at more than 90 locations worldwide. Mr. Appliance is a subsidiary of The Dwyer Group, Inc. For more information or to find the location nearest you, visit our Web site at www.mrappliance.com. About The Dwyer Group®: The Dwyer Group, Inc., based in Waco, Texas, is a holding company of six franchise businesses, each selling and supporting a different franchise under the following service marks: Aire Serv®, Glass Doctor®, Mr. Appliance®, Mr. Electric®, Mr. Rooter® (Drain Doctor® in the UK), and Rainbow International®. Collectively, these independent franchise concepts offer customers world-wide a broad base of residential and commercial services. The Dwyer Group also owns Harmon Solutions Group™, a third party administrator for the insurance community. The Dwyer Group is a portfolio company of The Riverside Company, a private equity firm with offices in New York, Cleveland, Dallas and San Francisco. For more information on The Dwyer Group, or its franchise concepts, visit the company's Web site at www.dwyergroup.com.

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