Microtel Inns & Suites Ranked Number One In Customer Satisfaction By 'Market Metrix Hospitality Index'

(Thursday, May 18, 2006) - For the second consecutive quarter, Microtel Inns & Suites has been ranked number one in its segment by the "Market Metrix Hospitality Index" with an 84.3 customer satisfaction score. In addition, 62% of respondents said they were "very likely to return" to a Microtel hotel, far surpassing the segment's average of a 42% intention to return.

The Market Metrix Hospitality Index is a quarterly report of customer satisfaction with hotel, airline and car rental companies based on 35,000 in-depth consumer interviews.

"We are proud that Microtel continues to win top honors in customer satisfaction and to demonstrate its leadership position in the economy lodging segment," said Mike Leven, President and CEO of US Franchise Systems, Inc., (USFS), parent company of the franchisor of the Microtel Inns & Suites brand.

Microtel Inns & Suites, which prides itself in excellent customer service, was ranked highest in guest satisfaction among economy/budget hotel chains in J.D. Power and Associates' 2005 "North America Hotel Guest Satisfaction Study" for the fourth consecutive year. In addition, Microtel is the first and only economy/budget hotel chain to provide guests with free local and long distance phone calls within the continental U.S., plus free wireless high speed Internet access in all its guestrooms nationwide. The brand won the 2005 "Extra Mile Award" from Arthur Frommer's Budget Travel Magazine for offering the free telecommunications amenities.

All Microtel hotels in the U.S. offer free local and long distance phone calls within the continental U.S., plus free wireless high speed Internet access in all its guestrooms nationwide, and complimentary continental breakfast. Members of the MicroPass™ frequent guest program earn a free night's stay after just nine night stays at any location. There are currently 262 hotels open and an additional 19 hotels under construction worldwide. The brand's increased levels of development activity continues with a backlog of 163 executed agreements and 102 in-house applications. For hotel reservations, visit http://www.microtelinn.com or contact 1-800-771-7171 toll-free, TDD 1-800-824-2082.

Market Metrix, LLC is a leading provider of market research services for the hospitality industry. The company was founded in 1996 to provide the hospitality industry with better customer and employee satisfaction measurement programs and management tools. In addition to the Market Metrix Hospitality Index, Market Metrix provides clients with award-winning survey systems and strategic services. For more information, log onto http://www.marketmetrix.com or call 1-800-239-7515.

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