Cottman Announces 13 Platinum Centers For 2004

(Tuesday, January 27, 2004) - Cottman Transmission systems, LLC, announced today that 13 locations have qualified as Platinum Care Centers for 2004. Cottman launched the Platinum Care Center program to acknowledge those Cottman centers that have demonstrated excellence in customer service and achieved the highest quality standards. The 13 centers that qualified for 2004 are: Beaverton, OR, Sugarland, TX, Camp Hill, PA, Toledo, OH, Chesapeake, VA, Vancouver, WA, Ft. Smith, AK, Washington, PA, Georgetown, TX, Wilmington, NC, Mandeville, LA, York (Bannister), PA, St. Charles, MO To qualify, centers had to have top scores in six different categories: customer satisfaction, technical expertise, store appearance, operations procedures, use of electronic diagnosis equipment, and participation in national Cottman system events. "It is clear from our most recent customer data that people choose Cottman for their transmission work because they want a specialist who can handle today's incredibly complex automotive technology," said Todd P. Leff, President and CEO of Cottman. "With this program, we are rewarding and acknowledging 13 of our top centers and driving continuous improvement in these six categories." Customers will be able to identify a Platinum Care Center through the Platinum Care Center logo, used on in-store signs, window decals, the Cottman Transmission website dealer locator (www.cottman.com), yellow page advertising, and business cards. These first 13 Platinum Care Centers can display their 2004 quality designation throughout the year.

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