Unishippers Launches A $6 Million-dollar Customer Relationship Management System To Deliver Individualized Solutions To Their Shipping Customers

SALT LAKE CITY (Tuesday, October 07, 2003) - In an economy that finds many companies downsizing or limiting their expenditures, Unishippers has invested more than $6 million in a new Customer Relationship Management (CRM) solution. The new system will help Unishippers deliver truly individualized services to their customers by providing customized shipping, billing, and communications for each of their 50,000 customers nationwide.

In the spring of 2002, after completing six months of exhaustive research, Unishippers selected two global leaders to partner with in the development of their CRM application – Siebel Systems, Inc (Nasdaq: SEBL) and IBM (Nasdaq: IBM).

“We chose legendary partners like Siebel to develop our customized solution and IBM’s Global Data Center to house it, because they are the best in the industry; our customers deserve nothing less,” said Kevin Lathrop, Executive VP and CIO of Unishippers.

Customers were the driving motivation behind the decision to develop and implement this application. The CRM solution, termed UONE, will open up a whole realm of possibilities to Unishippers’ customers, such as:

Provide Individual Solutions. Shipping consultants can analyze recent trends for each of their customers to find better solutions to their individual shipping needs.
Save Customers Money. Unishippers helps their customers manage their cash flow better by billing their customers according to their needs, such as sending invoices on the 1st and 15th of each month, via email.
Strengthen Trusted Relationships. Unishippers’ dedicated and experienced staff can quickly access specific customer information – no more waiting for the right person to call you back – any of our consultants can help.
“UONE is essential to our continued growth,” said Steve Nelson, President and CEO of Unishippers. “We provide our customers with a variety of proven, trusted carriers, a single source for billing and customer service needs, and highly experienced staff. We’ve been doing this through a lot of manual processes. Now, the power UONE provides will enable us to work far more effectively and raise the individual solutions we offer our customers exponentially.”

UONE will put control back in the rightful hands of Unishippers customers. Once the implementation process is complete in 2004, Unishippers’ customers will be able to log in to Unishippers public website and ship and track all their packages – regardless of carrier used. They will also have direct access to invoices and the convenience of paying their bills online.

“The beauty of this system is that it enables us to provide truly automated shipping to our customers who want that option,” said Lathrop. “And to our customers who prefer human interaction, we’ve got that too – with 283 local offices across the U.S. staffed with extremely talented shipping consultants. It’ll help our customers save time, trouble, and money on their shipping – after all, that’s why we’re here.”

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Unishippers' provides businesses with individualized shipping solutions that save money and make the shipping experience easy and worry-free. With shipping services ranging from express to freight, expert and objective selection of carriers and flexible, knowledgeable customer service, Unishippers has been building trusted customer relationships since 1987. Currently, there are approximately 300 franchise units covering every square foot of the United States, servicing nearly 50,000 active customers and producing more than $250 million in annual revenues.

Contact:
Andrew Lambert
Voice: (888) 659-8829 x151
Email: Andrew.Lambert@unishippers.com

View all Unishippers Press Releases

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