Sears And Servicemaster Make Scheduling Product Repair Services Easier Than Ever

MEMPHIS (Thursday, August 01, 2002) - Two of the nation's best known home and product repair services companies - The ServiceMaster Home Service Center, a subsidiary of The ServiceMaster Company (NYSE: SVM), and Sears, Roebuck and Co. (NYSE: S) - have partnered to provide ServiceMaster customers more flexibility and options on scheduling product repair services for their homes.
By partnering with Sears, ServiceMaster Home Service Center customers who visit www.servicemaster.com or call 1-888-WE-SERVE will now have the ability to tap into the vast network of Sears Parts and Repair Services' 12,000 technicians. Sears service technicians make in-home repairs on all major brands of kitchen and laundry appliances, tractor-mowers, large-screen televisions--no matter where they were purchased.

"Partnering with Sears was a natural fit for ServiceMaster. Sears Parts and Repair Services is committed to delivering the highest level of customer experience. We recognize and appreciate this customer focus and are pleased to be able to expand our service line capability with such a recognized and high-quality service provider," said Charles McCusker, President of The ServiceMaster Home Service Center.

ServiceMaster leverages its web-based infrastructure to allow consumers to select, schedule and purchase home services from a centralized point, whether it be online, over the phone or from retail locations 24 hours a day.

"ServiceMaster is a recognized leader in providing its customers an opportunity to schedule product repair services through the Internet," said Kevin Callahan, Sears Vice President of Sales and Business Development. "This strategic alliance is another way Sears is providing the products and services that anticipate and respond to the changing needs of its customers."

ServiceMaster currently provides outsourcing services for more than 11.5 million residential and commercial customers, with combined customer level revenue of approximately $5.1 billion. The core service capabilities of the Company include lawn care and landscape maintenance, termite and pest control, plumbing, heating and air conditioning services, cleaning, furniture repair and home warranty.

These services are provided through a network of over 5,400 company-owned and franchised service centers and business units operating under leading brands which include Terminix, TruGreen ChemLawn, TruGreen LandCare, American Residential Services, Rescue Rooter, American Mechanical Services, ServiceMaster Clean, American Home Shield, AmeriSpec, Merry Maids, Furniture Medic and The ServiceMaster Home Service Center.

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