Rainbow International Wins Multi Million Pound Contract From Capita Insurance Services

WACO, TEXAS (Tuesday, September 10, 2002) - Capita Insurance Services has appointed Rainbow International as its preferred provider of disaster restoration services for domestic claims in the UK.
The multi million pound contract covers fire, flood and accidental damage claims managed by Capita on behalf of the UK’s leading insurance companies.

Capita Insurance Services manages 1.5m claims each year with a settlement value of £1.5bn and delivers services to 80 Lloyds syndicates and 70 insurers.

The decision to appoint Rainbow International came following a rigorous evaluation process. Now Rainbow International’s network of 130 franchisees will handle all Capita’s household claims in Britain and Northern Ireland.

Melvin Lusty, Managing Director of Rainbow International, said: “This is a prestigious and valuable contract which reinforces Rainbow International’s reputation as the UK’s leading disaster restoration company.

“It demonstrates the attraction of using a franchised operation with clients benefiting from a highly committed service provided by well motivated teams backed up by substantial resources and sophisticated management systems.”

Mr Lusty added: “We have built up a reputation for reliability whether it is resolving a small accidental damage claim or dealing with massive claims surges followed by widespread flooding.

“Insurers and loss adjusters know that once our team has been called in, they will take care of everything from drying and cleaning buildings, carpets and furnishings to redecoration, deodorisation and electrical testing plus of course, reassurance, empathy and a caring approach towards the policyholder.”

David Thomas, Claims Procurement Manager for Capita Insurance Services, said: "After a thorough and detailed tendering process we are delighted to appoint Rainbow International as our preferred supplier for fire, flood and accidental damage claims. We look forward to a long and progressive relationship with Rainbow International."

Rainbow International is fast becoming the insurance industry’s success story of the decade.

During the last 10 years the company has turned a £350,000 annual turnover into £30m and has increased the number of its franchisees from 20 to 130.

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