Owens Corning Serves Up Solutions For Builders To Boost Customer Satisfaction Scores

HOMExperts Introduces Two Customer Service Programs for Builders

ORLANDO, FLA (Wednesday, January 11, 2006) - Owens Corning, already a leading
provider of builder services, today announced the addition of two customer
service programs to its Life of the Home(R) suite of builder services as a
part of the company's HOMExperts business. The inclusion of Owens Corning's
Home Readiness walk-through service and Concierge Service to HOMExperts(R)
Life of the Home offering provides builders with proven programs to increase
homeowner satisfaction and positively impact their JD Powers scores.
Following are highlights of the new services:

Home Readiness
Home Readiness is a comprehensive pre-walk-through service that works
directly with the builder to identify areas that require service, cleaning,
fixing or improvement, before the final closing with the homeowner. From
general clean up to installations, Home Readiness not only allows builders to
ensure general homeowner satisfaction at move in time, but also provides them
the initial opportunity to develop a strong relationship with their customer,
which can help to mitigate the risk of litigation, as well as lead to
increased word-of-mouth referrals and loyalty.

Concierge Service
Like all of the HOMExperts(R) Life of the Home service programs, the new
Concierge Service is designed to deliver additional support from the builder
to ease the lives of homeowners and literally 'delight' them with unexpected
'five-star' perks as they move into their new home. With several thousand
participating members at the time of launch, this unique program offers
homeowners 24 hour a day/ 7 days a week concierge services over phone, email
or via the internet.
The Owens Corning Concierge Service handles everything from the functional
to the fun. The service locates anything from lawn care specialists, dry
cleaners, window washers, pet sitters, maid services, to sushi restaurants,
entertainment venues and sporting events, both locally and nationally --
helping new owners settle into their new home and enhance satisfaction with
their new purchase ... and their builder.

"At Owens Corning, we've long recognized what a 2005 J.D. Powers and
Associates New Home Builder Customer Satisfaction Study found -- of the ten
largest drivers of overall satisfaction with builders, customer service and
home readiness are the two largest," said Mike Giosso, general manager, Owens
Corning HOMExperts. "According to the study, customer service accounted for
20 percent of overall satisfaction with new home builders, while home
readiness accounted for 16 percent. The move by HOMExperts(R) to place
increased focus on the Life of the Home builder services is one more way we
are helping builders differentiate themselves and improve homeowner
satisfaction."
Builders attest to the fact that customer care services such as those
offered by Owens Corning HOMExperts are becoming business-critical in the
changing landscape of homeowner satisfaction. "In today's competitive builder
market, the definition of 'customer satisfaction' continues to evolve," said
Tom Fee, vice president of services and warranty, Mercedes Homes. "Owens
Corning has taken time to truly understand what it takes for builders to grow
our businesses and ensure customer satisfaction from the beginning, with Home
Readiness, to the end with the Concierge service. Owens Corning HOMExperts
programs not only meet, but exceed the expectations of homeowners."

Owens Corning is a world leader in building materials systems and
composites systems. Founded in 1938, the company had sales of $5.6 billion in
2004. Additional information is available on the Owens Corning Web site at
http://www.owenscorning.com or by calling the company's toll-free General
Information line: 1-800-GETPINK.

Contact: Kerry Desberg Chris Grams
Owens Corning GolinHarris
419.248.5939 312.729.4364
kerry.desberg@owenscorning.com cgrams@golinharris.com

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