Mr. Electric Distributes Interactive Cd To Customers

Homeowners can Research Lighting Options, Electrical Services, and Virtual Lighting Design Center in the Comfort of their Homes

WACO, TEXAS (Monday, July 22, 2002) - Mr. Electric®, a subsidiary of The Dwyer Group [NASDAQ:DWYR] and the world’s largest electrical service and repair franchise, has developed “A Homeowner’s Guide to the Power of Electricity™” – an interactive CD for customers to view the range of Mr. Electric’s services in streaming video and full-color format.

“The day of the doorhanger is over,” said Rick Cross, president of Mr. Electric. “For Mr. Electric to really communicate its superior services, such as auto-remote security lighting, room-by-room interior design lighting options, and the feedback of satisfied customers, a CD was the only answer.”

Mr. Electric’s interactive CD takes customers on a guided tour, courtesy of a Mr. Electric technician who narrates each section in a streaming video introduction. Meanwhile, customers can view a variety of services on their personal computers at their own pace and in the comfort and privacy of their homes.

Cross said there is no sales pressure in an informative education tool like this, and Mr. Electric lets the visual results of the services speak for themselves. Before and after photos of houses with exterior landscape lighting and security features are a good example.

Additionally, Mr. Electric’s CD includes a guide to home safety hazards, a section on electrical product trends, and the Idea Showcase that features the General Electric® “Virtual Lighting Designer.”

“This may end up being the most popular feature of the CD,” Cross said. “By inviting customers to choose from various lighting options in the sample rooms of the virtual designer, they can redesign the same room in many different ways. From table lamps to recessed lights, chandeliers to under cabinet fixtures, or wall sconces to floor lamps, the design features change with the click of a button.”

Mr. Electric produced more than 13,000 copies of the interactive CD and will begin releasing it to preferred customers and target customers in August.

The interactive CD may be the most advanced way to communicate with a customer, Cross added. Unlike a TV commercial, customers can view this as often and as long as they like. They can navigate it to the topics they prefer, and they are invited to participate rather than just listen to a message.

About Mr. Electric
Mr. Electric® is a global franchise organization offering residential and light commercial electrical installation and repair through more than 120 locations worldwide. Mr. Electric is a subsidiary of The Dwyer Group, Inc. (NASDAQ:DWYR), one of the world’s largest franchise holding companies in the residential and commercial service business. For further information or to find the location nearest you, visit mrelectric.com.

About The Dwyer Group:
The Dwyer Group Inc., based in Waco, Texas, is a public holding company that owns six franchisor corporations. Each corporation sells and supports a different service-based brand name franchise under the following service marks: Aire Serv® Heating & Air Conditioning, Glass Doctor®, Mr. Appliance®, Mr. Electric®, Mr. Rooter® (Drain Doctor® in the UK), and Rainbow International® Carpet Care and Restoration Specialist. The Dwyer Group is also affiliated with another franchisor corporation named DreamMaker Bath & Kitchen by Worldwide® (an associate company). Collectively, the franchisees of these franchise concepts offer customers a broad base of residential and commercial services. The Dwyer Group concepts currently support over 900 franchisees in the United States and, through their master licensees, nearly 400 more franchisees in 23 other countries.

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