Hilton Family Of Hotels Dominates J.d. Power And Associates Awards

Hampton, Hilton Garden Inn, and Homewood Suites by Hilton Receive Highest Rankings Among Competitive Set in Each of Three Categories; Hilton, Doubletree and Embassy Suites Hotels Also Improve Customer Satisfaction Scores

BEVERLY HILLS, CALIF (Tuesday, July 26, 2005) - The Hilton Family of Hotels has received three highest-ranking awards in the J.D. Power and Associates 2005 North America Hotel Guest Satisfaction Index StudySM, outperforming all other hospitality companies within their respective hotel segments. Hampton Hotels, Hilton Garden Inn and Homewood Suites by Hilton achieved the highest guest satisfaction scores in three separate segments, including Mid-Scale Limited Service, Mid-Scale Full Service and Extended-Stay Hotel Chain segments, respectively.

"As the only hotel company to receive three top-ranking J.D. Power and Associates 2005 awards and achieve increases in customer service scores across all of our brands, the results underscore our brands' commitment to providing extraordinary customer service," said Tom Keltner, president - brand performance and development group, Hilton Hotels Corporation. "We applaud all of our brands for their performance and especially the team members who have contributed greatly to achieving this milestone."

"This is great news for our guests, team members and owners," added Matt Hart, president and chief operating officer, Hilton Hotels Corporation. "It's very gratifying to be recognized by J.D. Power and Associates as the industry leader in guest satisfaction; we intend to build on that lead in the future."

Hampton Reclaims "Highest Guest Satisfaction Among Mid-Scale Limited Service Hotel Chains Award"

Hampton Inn®, the national brand of more than 1,300 mid-priced hotels, has reclaimed the honor of "Highest Guest Satisfaction Among Mid-Price Hotel Chains with Limited Food Service" award in the J.D. Power and Associates 2005 North America Hotel Guest Satisfaction Index StudySM. Last achieved in 2001, this highest recognition marks the fourth time that Hampton has received the award and is a testament to the success of the brand's current revitalization program affecting every hotel in its system - the largest brand transformation of product improvement and service in the history of the hospitality industry.

Begun in January 2004, the unprecedented "Make It Hampton" program impacts the guest experience through a broad cross-section of new décor, services and food service throughout the hotel, including complimentary high-speed Internet access, a totally revamped breakfast that includes hot items, new art throughout the hotel's public spaces and a much more comfortable and homelike bath experience.

According to the study, Hampton Inn received high ratings in Check-in/Check-out, Hotel Facilities, Guest Room, Hotel Services and Food & Beverage Index.

Hilton Garden Inn Receives "Highest Guest Satisfaction Among Mid-Scale Full Service Hotel Chains"

Hilton Garden Inn®, the mid-priced brand of more than 230+ hotels featuring all guestrooms that offer complimentary high-speed Internet access and secure remote printing to the hotel's 24-hour complimentary business center, has received the "Highest Guest Satisfaction Among Mid-Scale Full Service Hotel Chains" award in the J.D.

Power and Associates 2005 North America Hotel Guest Satisfaction Index StudySM. This is the fourth consecutive year that Hilton Garden Inn has been recognized with the award, outperforming other mid-scale, full-service brands included in the study. The brand has achieved the highest ranking every year it has been eligible for consideration. According to the study, Hilton Garden Inn received high scores in Check-in/Check-out, Hotel Facilities, Guest Room, Hotel Services and Costs & Fees Index.

Homewood Suites by Hilton® Earns "Highest Guest Satisfaction Among Extended Stay Hotel Chains"

Homewood Suites by Hilton, the national brand of more than 155 all-suite residential-style hotels, has been recognized as "Highest in Guest Satisfaction Among Extended Stay Hotel Chains" in the J.D. Power and Associates 2005 North America Hotel Guest Satisfaction Index StudySM. This marks the fifth year that J.D. Power and Associates has recognized extended-stay hotels as a market segment in its annual study. This year is the fourth time, and the third year in a row, that Homewood Suites by Hilton has been awarded the honor, underscoring the brand's unwavering focus on top quality and guest satisfaction that has translated into broad customer Check-in/Check-out, Guest Room and Costs & Fees aspects of the hotel experience.

Hilton, Doubletree and Embassy Suites Hotels Improve Customer Satisfaction Scores Within "Upscale Hotel Chains" Segment

Hilton Hotels, Suites & Resorts; Doubletree® Hotels, Suites, Resorts & Clubs; and Embassy Suites Hotels® each increased customer satisfaction scores overall in the "Upscale Hotel Chains" segment in the J.D. Power and Associates 2005 North America Hotel Guest Satisfaction Index StudySM. Following is the breakdown:


The Hilton brand scored 12 points higher than in 2004 in overall guest satisfaction scores; and its improvement in the Guest Room segment (J.D. Power's most highly-rated segment) shows an even greater improvement for the brand.
The Doubletree brand scored 21 points higher than in 2004 in overall guest satisfaction scores.
The Embassy Suites Hotels brand scored eight points higher than in 2004 in overall guest satisfaction scores.

Combined with its Hilton HHonors® guest reward program, cross-selling, a worldwide sales force and technology that enables guest recognition, the Hilton Family of Hotels value proposition dramatically increases guest loyalty. As a result, all of the award-winning brands command significant RevPAR premiums over their respective competitive sets.

About the J.D. Power and Associates Hotel Guest Satisfaction Study

The 2005 North America Hotel Guest Satisfaction Index Study is based on responses from 37,471 guests who stayed in a hotel between December 1, 2004 and May 30, 2005.

About Hilton Family of Hotels

The Hilton Family of Hotels implements several quality assurance programs, including substantial investment in consumer research annually. The research includes proprietary tracking studies such as SALT stands for Satisfaction and Loyalty Tracking, U.S. Lodger Panel and several custom research projects to maximize understanding of consumer trends in total hotel quality and customer satisfaction.

Hilton Hotels Corporation is recognized internationally as a preeminent hospitality company. The company develops, owns, manages or franchises more than 2,300 hotels, resorts and vacation ownership properties. Its portfolio includes many of the world's best known and most highly regarded hotel brands, including Hilton®, Conrad®, Doubletree®, Embassy Suites Hotels®, Hampton Inn®, Hampton Inn & Suites®, Hilton Garden Inn®, Hilton Grand Vacations Club® and Homewood Suites by Hilton®. To make reservations, travelers can visit www.hiltonfamily.com or contact a professional travel agent.

CONTACT:
Kendra Walker/Agnes Sibal (kendra_walker@hilton.com/agnes_sibal@hilton.com)
310-205-4545
Bonnie Cameron (bonnie_cameron@hilton.com)
901-374-5534
Hilton Hotels Corporation Brand Communications

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