Barrister And Expetec Collaborate To Deliver New Value-add Services

Target Rapid Introduction of Services Enabled Through Expetec’s Franchise Network

BUFFALO, NEW YORK AND ABERDEEN, SOUTH DAKOTA (Wednesday, November 13, 2002) - Barrister Global Services Network, Inc. (AMEX: BIS), a premiere provider of multi-vendor IT services, and Expetec Technology Services, a franchisee-based provider of high-level technical services to commercial and consumer customers, announced today increased collaboration to deliver new value-add services to market, targeting rapid introduction of Barrister services enabled through Expetec’s expansive franchise network of more than 200 certified technicians located throughout North America. This new collaborative initiative expands a current partnership between the two companies focused on break/fix services.

The companies will collaborate to provide training programs for Barrister and Expetec technicians focused on new value-add services offered by Barrister, including UNIX computing environment support, point-of-sale services, extended warranties, equipment installations and technology deployment projects. The companies will also team with manufacturers to provide technician certification programs for specific new products that Barrister will service, ensuring Barrister and Expetec technicians are trained at the highest standards in the latest technologies.

The training programs will be integrated into the Expetec Business Builder System, a strategic growth system allowing Expetec franchisees to rapidly expand their offerings beyond traditional break/fix to value-add services. The programs will be delivered through the E-Institute, Expetec’s new state-of-the-art training facility located in Aberdeen, South Dakota. Training will be available on-site at the E-Institute, on-site at a manufacturer or other location, and through distance learning for anytime, anywhere access.

“We are very excited about our expanding partnership with Barrister,” stated Lonnie Helgerson, CEO of Expetec Technology Services. “The core capabilities of our two companies are highly complementary. Through a unified effort, we can offer increased value to our franchisees and customers, and manufacturers an efficient channel to deliver technician certification programs for their new products. The Expetec Business Builder System can easily scale to incorporate new programs, enabling our growing network of franchisees to provide certified technician resources for the on-site delivery of a broad range of new Barrister services.”

“We are accelerating the release of new value-add services to the market and need to ensure both Barrister and Expetec technicians are certified at the highest standards in new products and technologies that we service,” said William O. Bray, President and CEO of Barrister Global Services Network. “As a service partner, Expetec has helped Barrister to achieve service excellence. Through our increased collaboration, we gain access to a world-class training facility and a vast pool of technical experts who will be able to deliver on-site services for our new services, meeting the critical demands of manufacturers and our customers. ”

About Barrister Global Services Network, Inc.

Barrister Global Services Network, Inc. is a premiere provider of multi-vendor IT services, delivering superior resolution to client/server hardware challenges. Barrister’s services range from full service contracts for warranty and non-warranty equipment maintenance to managed help desk services to per incident hardware repair and technology deployment projects. The Company manages a vast network of service partners – with over 15,000 technicians, serving more than 19,200 locations throughout North America. Barrister is headquartered in Buffalo, New York.

About Expetec Technology Services

The Expetec solution offers on-site, high-level technology services to commercial and consumer customers. Utilizing the Expetec Business Management System and the Expetec Business Builder System (EB2), Expetec franchisees offer computer break/fix, business phone systems, retail information systems (POS), Web Services, VAR services, networking, and outsourced IT services. Expetec currently has 59 locations in 29 states, Mexico and Puerto Rico. The Company is expanding its franchise network throughout the U.S. and Canada in support of increased service demand developed through its partnership with Barrister.

For franchise information visit Expetec.com

View all Expetec Press Releases

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