Carlson Hotels Worldwide Offers Global Guarantee:best Online Rate Will Be Available On Company's Hotel Brand Websites

Brands Offer Additional 25 Percent Discount to Guests Who Find Lower Internet Rates Elsewhere

MINNEAPOLIS, MINN (Friday, April 16, 2004) - Carlson Hotels Worldwide today announced a new customer guarantee for its hotel brands--Radisson Hotels & Resorts; Park Plaza Hotels & Resorts; Country Inns & Suites By Carlson; and Park Inn--which ensures that guests will find the best online room rate on the hotel brand web sites: www.radisson.com; www.parkplaza.com; www.countryinns.com; and www.parkinn.com. The guarantee goes into effect today at more than 425 Radisson locations in 61 countries; nearly 40 Park Plaza locations in 12 countries; more than 325 Country Inns & Suites locations in 10 countries; and 70 Park Inn locations in 10 countries.

Carlson says it wants to make it easy for busy customers to find the best available rate without the need to shop around.

"We want our customers to know that we value their time," said Brian Stage, executive vice president for sales, distribution and reservation services for Carlson Hotels Worldwide, parent organization of Radisson, Park Plaza, Country Inns & Suites, and Park Inn. "With the popularity of the Internet and the large number of travel websites available, customers can spend hours searching the various sites for the best rate. Added Stage, "We want our guests to know that we will work hard to ensure that the best available online rate is on our brand sites. Customers no longer need to waste valuable time checking numerous sites to ensure the best rate."

The company plans to stand behind its guarantee. If a customer finds a lower online rate, that lower rate will be honored and an additional 25 percent discount will be given. Details of the guarantee are on the brand web sites.

"By encouraging our guests to work with us to ensure that the best online rate is always on our hotels' web sites, we will build trust between our customers and our company. We want to continue to provide easy, time-saving access to our best online rate at all times via our own web sites," Stage added.

Radisson is one of the leading upscale, full-service hotel companies in the world and has distinguished itself in the hotel industry through its commitment to delivering personalized service and genuine hospitality. The Radisson vision is to be a global hotel company distinguished by: great hotels in strategically important locations; a recognized and trusted brand; valuable relationships with the guests it serves; and superior financial returns for owners and investors. Reservations for Radisson Hotels & Resorts® can be made online at www.radisson.com, through a travel agent or by phone at 800-333-3333.

Park Plaza Hotels & Resorts is positioned in the mid-scale segment of the full-service hotel category and is known for its great value and customer-focused service culture. These hotels are generally 125 rooms or larger and located in downtown, suburban and airport commercial locations. With restaurants, meeting rooms, catering, suites and recreational facilities, the hotels serve the travel needs of business guests, meeting attendees and weekend leisure guests. Reservations for Park Plaza Hotels & Resorts can be made through the website at www.parkplaza.com, through your travel agent or by calling toll-free in the United States and Canada: 800-814-7000.

Country Inns & Suites is a leader in the select-service segment and features traditional architecture and sophisticated residential interior design with hardwood flooring, lobby fireplace and decorative borders. Each hotel welcomes guests with traditional furnishings that blend rich woods and elegant floral-patterned fabrics. The rooms offer many amenities often found at higher-priced hotels such as complimentary breakfast, in-room hair dryer, coffee maker, iron and ironing board, and weekday morning newspaper. Country Inns & Suites is known for its consistently high quality accommodations and personal, warm hospitality. Reservations can be made online at www.countryinns.com, through a travel agent or by calling toll-free at 800-456-4000.

Park Inn is a unique hotel brand offering a relaxed environment in the economy category and is poised for aggressive global growth. Park Inn serves a wide range of guests in suburban and leisure destinations, offering a free, light on-the-go breakfast. The brand offers a hotel experience that satisfies the needs of both business and leisure travelers. Reservations for Park Inn hotels can be made through the web site at www.parkinn.com, through a travel consultant or by calling the toll-free reservation line in North America at: 800-670-7275.

View all Park Plaza Hotels and Resorts Press Releases

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