Concerto Networks Of California Inland Empire Delivers It Solutions To Local Real Estate Office

SAN DIEGO (Tuesday, September 20, 2005) - Concerto Networks, a national franchise company that provides complete business technology solutions for small- and medium-sized businesses (SMBs), announced today its Lake Arrowhead franchise will provide ongoing technology support to Coldwell Banker Sky Ridge Realty staff. Coldwell Banker (CB) Sky Ridge Owner Steve Keefe and Concerto Networks Lake Arrowhead franchise owner Dave Geske signed a one year agreement for Concerto Networks to provide CB Sky Ridge Realty with all Information Technology (IT) related services for the staff’s computers, including the personal computers at Arrowhead Home Loans.

“My goal is to help Coldwell Banker Sky Ridge to become more productive. Instead of clients spending time trying to fix their own problems, or researching a new tool they heard about, that is now my job,” Dave Geske said. “This is all part of their support package; the client can send us messages requesting support electronically, by calling the toll free number or a local Lake Arrowhead number and the service pages our team and passes on the message instantly.”

The service agreement will bring significant benefits to Coldwell Banker’s participating staff; the level of service they will experience will be similar to if they had hired a part time IT professional. They have someone to call without having to worry about incurring additional charges. Utilizing the latest in remote technology whenever clients need help, instead of waiting for someone to come on-site or make an appointment, Dave and his staff can remotely “look over the user’s shoulder” to help solve problems. Concerto Networks’ remote support tool, Simple Office Support™, will take an automated inventory allowing proactive recommendations to be made for upgrades, or improvements.

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