SERVPRO Provides Electronic ClaimsSERVPRO Provides Electronic Claims

(Tuesday, December 05, 2000) - Servpro Industries, Inc., the nation’s leader in water and fire mitigation services for the property & casualty insurance industry, announced completion of an electronic claim notice system with Buckeye Insurance. Buckeye Insurance now has the ability to send emergency claims electronically via Servpro’s web-based Claim System. This provides Buckeye improved customer service and lower claims expense as a result of Servpro’s emergency services 24 hours a day.

Claims professionals with Buckeye Insurance can go online after receiving a claim and enter details related to the claim directly online. The claim will then be automatically downloaded to Servpro’s National Call Center for immediate dispatch to the nearest available Servpro location. A service crew will respond at the claim site within four hours. In addition, the electronic process allows the claims manager to track the progress of the claim to completion of the work.

"Electronic commerce capability is valued by our customers because they lower their loss adjusting expense, lower claims expense and improve customer service for their insureds," said Richard Isaacson, Servpro’s Executive Vice President. "We provide no-cost, open architecture electronic commerce tools. It’s just one more way we make sure our team remains the leader in emergency mitigation for water and fire damage restoration."

About Servpro Industries, Inc.

Since 1967, Servpro Industries, Inc., a privately held franchisor with over 1000 franchise locations, is the leader in emergency mitigation services. Emergency mitigation services are performed for water and fire claims to limit the damage to the insured’s property. Services include water extraction and removal, dehumidification to limit mold occurrence and soot cleanup. Timely mitigation is needed by insurers to lower claims loss expense and improve customer service. The company continues to move forward in industry training and e-commerce initiatives. For more information, contact Barry Fultz at 1-800-SERVPRO.

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